Frequently Asked Questions

Find answers to the most important questions about our care services, costs, and team.

Tip: Click the speaker icon next to each question to have the answer read aloud.

38 questions found

Availability

Availability

Availability

Availability

Care Insurance

Care Insurance

Care Insurance

Care Insurance

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Our team is happy to answer your questions personally – free and without obligation.

Frequently Asked Questions

What care services does Liebevolle Hände offer?

Do you also offer dementia care?

Can you also help with personal hygiene?

Do you also offer accompaniment to doctor's appointments?

Do you also help with household tasks?

Can you also provide nighttime care?

What hours are you available?

Can you arrange care on short notice?

Do you operate in my area?

How far in advance do I need to book an appointment?

How are costs calculated?

Are costs covered by long-term care insurance?

Are there hidden costs?

Can I use the care insurance relief allowance?

Do you also offer flat-rate packages?

How qualified are your caregivers?

Can I choose my caregiver?

Are your caregivers insured?

Do your caregivers speak other languages?

How are your caregivers selected?

How does the registration process work?

Do I need to sign a contract?

How long does a typical care session last?

What happens at the first consultation?

Can I change or cancel care at any time?

How is my privacy protected?

What information do you need from me?

Is my data shared with third parties?

What happens in an emergency?

Can I interrupt care at any time?

How can I reach you outside office hours?

What is the relief allowance and how can I use it?

What is substitute care (Verhinderungspflege)?

How do I apply for a care grade?

What can I do if I disagree with the care grade assessment?

How do you support people with dementia?

Can you help with medication intake?

How do you promote mental and physical activity?

Still have questions?